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FAQ — You & Us HVAC (Bronx, NY)

We provide a full range of heating and cooling services, including HVAC repair, AC repair, boiler services, maintenance, and new system installations for both residential and commercial properties.

We’re based in Bronx, NY and serve the Bronx and surrounding areas. If you’re nearby and unsure whether you’re in our service area, contact us and we’ll confirm.

Yes. If you’re dealing with no heat, no AC, leaking equipment, strange burning smells, or system shutdowns, reach out right away so we can prioritize your emergency call.

Common emergencies include:

  • No heat during cold weather
  • No AC during extreme heat
  • Water leaks from boilers or AC systems
  • Electrical issues (tripping breakers, burning odors)
  • Carbon monoxide concerns (for heating equipment)
    If you suspect a safety issue, shut the system off and call immediately.

Response times vary by demand and weather conditions, but we prioritize emergency calls and aim to get a technician out as soon as possible—especially for homes and commercial properties without heat or cooling.

Yes. We work with homeowners, landlords, property managers, and commercial property owners, providing dependable service and clear communication from start to finish.

We service most major HVAC brands and many system types, including central air, ductless mini-splits, boilers, and standard heating/cooling systems. If you have an older unit, we can still evaluate repair vs. replacement options.

It depends on the system age, repair frequency, efficiency, and repair cost. As a general rule:

  • If repairs are frequent or costly, replacement may be smarter
  • Older systems may be less efficient and more expensive to run
    We’ll inspect your system and explain your best options clearly.

Signs you may need boiler service include:

  • No heat or uneven heating
  • Strange noises (banging, whistling)
  • Leaks or corrosion
  • Rising energy bills

Pilot or ignition issues
If you notice any of these, schedule a boiler inspection.

Look for:

  • Warm air from vents
  • Weak airflow
  • Frozen coils
  • Unusual noises or odors
  • Water pooling around the unit
  • Short-cycling (turning on/off repeatedly)
    Catching issues early can prevent major breakdowns.

Yes. Regular maintenance helps reduce breakdowns, improves efficiency, and extends system life. It’s especially important for landlords and commercial property owners looking to avoid downtime and emergency calls.

Most systems should be serviced twice per year:

  • Spring for AC systems
  • Fall for heating systems
  • Boilers and commercial equipment may benefit from additional checkups depending on usage.

Absolutely. Clogged filters restrict airflow, reduce comfort, increase energy use, and can cause the system to overwork—leading to breakdowns. We recommend checking filters monthly and replacing as needed.

Leaks are often caused by a clogged condensate drain line, frozen evaporator coils, or a failing condensate pump. Turn the system off to prevent water damage and schedule service.

Possible causes include thermostat issues, airflow problems, a failing component, duct leaks, or boiler circulation issues. We’ll diagnose the root cause and recommend the most cost-effective fix.

We believe in transparent pricing. After diagnosing the issue, we’ll explain what’s wrong, what it will take to fix it, and the cost before work begins.

Yes—our team is trained, experienced, and fully insured for residential and commercial HVAC work.

A few quick checks can help:

  • Confirm thermostat settings and replace batteries if needed
  • Check circuit breakers and power switches
  • Replace a dirty air filter
  • Make sure vents aren’t blocked
    If the issue persists, call us for a professional diagnosis.

Yes. We provide system recommendations based on your property size, comfort goals, and budget. We’ll help you choose the right unit and install it properly for long-term performance.

Visit our website to book online or call us directly. Let us know your issue (no heat, no AC, leak, etc.), property type (home or commercial), and location so we can dispatch the right technician.

Wondering how much it will cost? Get a quote instantly.